Motitor Problem :(

ShooDaddy · 01-12-2008, 05:58 PM

Monitor**

Well, my beloved 22 inch wide screen LCD monitor is on the fritz.

It is an Acer AL2223W

Problem started a few days ago while opening a normal program.

The monitor shut off but the light was still on. I turned it off then back on, it appears with the word ACER then a flicker (normal) followed by a 2 second showing of whatever was on my screen. I check all wires, all looked fine. I used my Laptop to test to see if it was the monitor and not the computer (the one I'm on now), and it was the monitor.

I'm currently on my 17 inch LCD monitor, which is how I'm typing this.

I did some looking around and discovered it might be a Inverter Board? problem. I've never done any work on monitors so I don't know what that is.

With no insurance, any clue as to what the problem is? Maybe even a price range if its fixable.

Any help is welcomed, thanks TG community.

Acreo Aeneas · 01-12-2008, 06:04 PM

1) When did you purchase the monitor and from where did you purchase it?

2) Did you get any extended warranty coverage from the place you purchased it from?

If you answered retail/e-retailer for 1. but answered no for 2. then if your monitor is still under 3 years old, you can RMA it back to Acer for a replacement.

Otherwise, you could try a TV repair place near you that can service the monitor.

ShooDaddy · 01-12-2008, 07:09 PM

It is under a year old. Purchased at Office Depot with no extended warranty.

How would I go about RMA? it back to Acer?

Acreo Aeneas · 01-13-2008, 12:36 AM

You'll have to RMA back to Acer, and you'll have to contact Acer USA about their RMA process.

Another option is to bring it back to Office Depot and see if you can work out a extended warranty coverage for your monitor. Then you could deal with Office Depot instead of Acer (even though OD would most likely ship it back to Acer for repairs).

**Bamboo** · 01-13-2008, 11:10 AM

Keep us up to date on what happens ShooDaddy. I have that exact monitor, and would like to know the outcome in case it happens to mine.
I did buy the extended warranty from bestbuy though (I usually don't). They had it on sale for $189, and I figured with it that cheap, might as well get the warranty for like $15.

Acreo Aeneas · 01-13-2008, 01:10 PM

Hmm, well I've got two Acers behind me (also 19"). Now I'm concerned with the quality of Acer's products. Crossing my fingers that doesn't happen to me.

ShooDaddy · 01-13-2008, 02:43 PM

Well it is my first Acer LCD but my laptop is an Acer and the customer service was really good when I spilled soda on it

My other LCD is a 17" Samsung SyncMaster 710N and for 3 years not a dead pixel.

And I retract where I bought it, I too purchased mine at Best Buys for the $189 sale, but feeling trustworthy I didn't buy the warranty, I can't even find the receipt to prove I purchased it at Best Buys, the best I can do is put the serial # on USA Acer site and have it tell me it was purchased there.

I currently have a question to their technical support to have them diagnose the problem.

Acreo Aeneas · 01-13-2008, 02:55 PM

Ah, if you don't have the receipt, Best Buy should still be able to look up their electronic copy of your purchase receipt.

**Sir-Nerd** · 01-13-2008, 03:24 PM

I almost bought a 19 inch acer from newegg, but i got a samsung instead.

http://www.newegg.com/Product/Produc...82E16824009110

ShooDaddy · 01-13-2008, 03:58 PM

Ah ha. I forgot about electronic receipts. That helps a lot.

Acreo Aeneas · 01-13-2008, 04:12 PM

Quote:

Originally Posted by ShooDaddy

Ah ha. I forgot about electronic receipts. That helps a lot.

See if you can work out something with Best Buy first. The RMA process with Acer is bound to take a while.

01-12-2008, 05:58 PM	#1 (permalink)
ShooDaddy Join Date: Feb 2007 Location: Eastern U.S Posts: 65	Motitor Problem :( Monitor** Well, my beloved 22 inch wide screen LCD monitor is on the fritz. It is an Acer AL2223W Problem started a few days ago while opening a normal program. The monitor shut off but the light was still on. I turned it off then back on, it appears with the word ACER then a flicker (normal) followed by a 2 second showing of whatever was on my screen. I check all wires, all looked fine. I used my Laptop to test to see if it was the monitor and not the computer (the one I'm on now), and it was the monitor. I'm currently on my 17 inch LCD monitor, which is how I'm typing this. I did some looking around and discovered it might be a Inverter Board? problem. I've never done any work on monitors so I don't know what that is. With no insurance, any clue as to what the problem is? Maybe even a price range if its fixable. Any help is welcomed, thanks TG community. __________________ I see, I come, I conquer. Last edited by ShooDaddy; 01-12-2008 at 05:59 PM. Reason: Public a knowledge my misspelling of Monitor

01-12-2008, 06:04 PM	#2 (permalink)
Acreo Aeneas Join Date: Nov 2006 Location: DePaul University (Chicago) Age: 22 Posts: 3,686	Re: Motitor Problem :( 1) When did you purchase the monitor and from where did you purchase it? 2) Did you get any extended warranty coverage from the place you purchased it from? If you answered retail/e-retailer for 1. but answered no for 2. then if your monitor is still under 3 years old, you can RMA it back to Acer for a replacement. Otherwise, you could try a TV repair place near you that can service the monitor. __________________ Acreo_Aeneas Former 9th Member "People usually see me and ask if I speak Chinese. I respond by asking if they speak American."

01-12-2008, 07:09 PM	#3 (permalink)
ShooDaddy Join Date: Feb 2007 Location: Eastern U.S Posts: 65	Re: Motitor Problem :( It is under a year old. Purchased at Office Depot with no extended warranty. How would I go about RMA? it back to Acer? __________________ I see, I come, I conquer.

01-13-2008, 12:36 AM	#4 (permalink)
Acreo Aeneas Join Date: Nov 2006 Location: DePaul University (Chicago) Age: 22 Posts: 3,686	Re: Motitor Problem :( You'll have to RMA back to Acer, and you'll have to contact Acer USA about their RMA process. Another option is to bring it back to Office Depot and see if you can work out a extended warranty coverage for your monitor. Then you could deal with Office Depot instead of Acer (even though OD would most likely ship it back to Acer for repairs). __________________ Acreo_Aeneas Former 9th Member "People usually see me and ask if I speak Chinese. I respond by asking if they speak American."

01-13-2008, 11:10 AM	#5 (permalink)
Bamboo Join Date: Nov 2006 Location: On the beach north of Jacksonville, NC Posts: 2,594	Re: Motitor Problem :( Keep us up to date on what happens ShooDaddy. I have that exact monitor, and would like to know the outcome in case it happens to mine. I did buy the extended warranty from bestbuy though (I usually don't). They had it on sale for $189, and I figured with it that cheap, might as well get the warranty for like $15. __________________ LINKS 10th Tactical Guard Server Rules and SOP * Kicked? Banned? READ THIS FIRST!* Contact an Admin * Nominate your teammates for a ribbon Stoop and you'll be stepped on; stand tall and you'll be shot at. -Carlos A. Urbizo-

01-13-2008, 01:10 PM	#6 (permalink)
Acreo Aeneas Join Date: Nov 2006 Location: DePaul University (Chicago) Age: 22 Posts: 3,686	Re: Motitor Problem :( Hmm, well I've got two Acers behind me (also 19"). Now I'm concerned with the quality of Acer's products. Crossing my fingers that doesn't happen to me. __________________ Acreo_Aeneas Former 9th Member "People usually see me and ask if I speak Chinese. I respond by asking if they speak American."

01-13-2008, 02:43 PM	#7 (permalink)
ShooDaddy Join Date: Feb 2007 Location: Eastern U.S Posts: 65	Re: Motitor Problem :( Well it is my first Acer LCD but my laptop is an Acer and the customer service was really good when I spilled soda on it My other LCD is a 17" Samsung SyncMaster 710N and for 3 years not a dead pixel. And I retract where I bought it, I too purchased mine at Best Buys for the $189 sale, but feeling trustworthy I didn't buy the warranty, I can't even find the receipt to prove I purchased it at Best Buys, the best I can do is put the serial # on USA Acer site and have it tell me it was purchased there. I currently have a question to their technical support to have them diagnose the problem. __________________ I see, I come, I conquer.

01-13-2008, 02:55 PM	#8 (permalink)
Acreo Aeneas Join Date: Nov 2006 Location: DePaul University (Chicago) Age: 22 Posts: 3,686	Re: Motitor Problem :( Ah, if you don't have the receipt, Best Buy should still be able to look up their electronic copy of your purchase receipt. __________________ Acreo_Aeneas Former 9th Member "People usually see me and ask if I speak Chinese. I respond by asking if they speak American."

01-13-2008, 03:24 PM	#9 (permalink)
Sir-Nerd Join Date: Apr 2007 Location: In the middle of North Ohio Posts: 914	Re: Motitor Problem :( I almost bought a 19 inch acer from newegg, but i got a samsung instead. http://www.newegg.com/Product/Produc...82E16824009110 __________________ Men are basically smart or dumb and lazy or ambitious. The dumb and ambitious ones are dangerous and I get rid of them. The dumb and lazy ones I give mundane duties. The smart ambitious ones I put on my staff. The smart and lazy ones I make my commanders. When you can't run anymore, you crawl and when you can't do that, you find someone to carry you.

01-13-2008, 03:58 PM	#10 (permalink)
ShooDaddy Join Date: Feb 2007 Location: Eastern U.S Posts: 65	Re: Motitor Problem :( Ah ha. I forgot about electronic receipts. That helps a lot. __________________ I see, I come, I conquer.

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