Quote:
Originally Posted by Havok
Same Axis, I take it you and Bandit also have EADM? If so then its a problem w/ EA DM, and there is really nothing you can do. Don't bother w/ EA Support... I've been talking w/ one for over a week w/ no progress.
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No, I bought the CD version a few years ago, I still use it. I believe it's a Comcast problem and only a Comcast problem. I switched routers, and even plugged in directly to my modem, and I still had the problem. Here's my chat with Comcast support:
Quote:
chat id : f5913134-c47f-47ed-89e2-6b3bf85a5846
Problem : Connection Problems on a Battlefield 2
Slawomir > Connection Problems on a Battlefield 2
Diogenes > Hello Slawomir, Thank you for contacting Comcast Live Chat Support. My name is Diogenes. Please give me one moment to review your information.
Diogenes > How are you today?
Slawomir > I'm good
Slawomir > I seem to be having trouble with my connection
Slawomir > On a specific game called Battlefield 2
Slawomir > On my previous ISP, AT&T, I didn't have this problem
Slawomir > I also know people who have Comcast around the country that have connection problems on Battlefield 2
Slawomir > So I know it's not a problem with me, but with Comcast
Slawomir > I'm running in DMZ mode, and I made sure to open the ports I need
Slawomir > Which is the following
Slawomir > UDP Ports:
27900
29900
29910
27901
55123
55124
55215
16567
1500-4999
18060
TCP Ports:
80
29900
29901
29920
28910
4711
18060
Slawomir > I also ran a trace route to the server I like to play on, these are my results
Slawomir > Slawomir > It seems I'm losing packets
Diogenes > may I know if you are having problems with other online games or any other sites?
Slawomir > No, it's just BF2
Diogenes > Please allow me to check first your account connection on my end okay?
Slawomir > Sure thing
Diogenes > Thank you
Diogenes > By the way, you may be able to notice later that we will be disconnected for short times, do not worry it is only due to the system check okay?
Slawomir > That's ok
Diogenes > Thank you
Diogenes > Slawomir, can you please connect your computer directly to your modem and check if you can play the game just fine?
Diogenes > Kindly by pass the router and connect cpmputer directly to the modem quickly so we will be reconnected immediately okay?
Slawomir > Um
Slawomir > My modem is in my basement, and my computer is upstairs
Slawomir > I'm on wireless
Slawomir > We tried to use two different routers, and they both didn't work
Diogenes > Yes, I understand Slawomir. That is why we need to check direct connection as you will know the only site you are having issue is this game online.
Slawomir > But if it worked with AT&T, why doesn't it work with Comcast?
Diogenes > In order for us to determine whether the issue is within comcast side it very helpful if we check first direct connection Slawomir okay?
Slawomir > It seems like you guys didn't get a few or my messages
Slawomir > And how come people all over the country disconnect from the game at the exact same times I do?
Slawomir > Are you sure Comcast's routing is correct?
Diogenes > Would it be fine if we check direct connection first Slawomir?
Diogenes > Analyst has closed chat and left the room
Slawomir > Ok
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That was the first chat log. It seems that the guy blocked my internet connection, left, and then he turned it on after 5 minutes. Didn't have any progress with that guy. Then I talked to his guy:
[quote]chat id : a65633f3-2f6f-407b-b616-6d346a386abb
Problem : Connection Problems with Battlefield 2
Slawomir > Connection Problems with Battlefield 2
Kyle > Hello Slawomir, Thank you for contacting Comcast Live Chat Support. My name is Kyle. Please give me one moment to review your information.
Kyle > Hi there. How are you today?
Slawomir > Hello, I am good
Slawomir > I was just here talking to someone
Slawomir > And I saved the chat log
Kyle > Nice to know that you're doing good.
Slawomir > I had to move my computer to the basement to connect it directly to the modem
Slawomir > chat id : f5913134-c47f-47ed-89e2-6b3bf85a5846
Problem : Connection Problems on a Battlefield 2
Slawomir > Connection Problems on a Battlefield 2
Diogenes > Hello Slawomir, Thank you for contacting Comcast Live Chat Support. My name is Diogenes. Please give me one moment to review your information.
Diogenes > How are you today?
Slawomir > I'm good
Slawomir > I seem to be having trouble with my connection
Slawomir > On a specific game called Battlefield 2
Slawomir > On my previous ISP, AT&T, I didn't have this problem
Slawomir > I also know people who have Comcast around the country that have connection problems on Battlefield 2
Slawomir > So I know it's not a problem with me, but with Comcast
Slawomir > I'm running in DMZ mode, and I made sure to open the ports I need
Slawomir > Which is the following
Slawomir > UDP Ports:
27900
29900
29910
27901
55123
55124
55215
16567
1500-4999
18060
TCP Ports:
80
29900
29901
29920
28910
4711
18060
Slawomir > I a
Slawomir > lso ran a trace route to the server I like to play on, these are my results
Slawomir > Slawomir > It seems I'm losing packets
Diogenes > may I know if you are having problems with other online games or any other sites?
Slawomir > No, it's just
BF2
Diogenes > Please allow me to check first your account connection on my end okay?
Slawomir > Sure thing
Diogenes > Thank you
Diogenes > By the way, you may be able to notice later that we will be disconnected for short times, do not worry it is only due to the system check okay?
Slawomir > That's ok
Diogenes > Thank you
Diogenes > Slawomir, can you please connect your computer directly to your modem and check if you can play the game just fine?
Diogenes > Kindly by pass the router and connect cpmputer directly to the modem quickly so we will be reconnected immediately okay?
Slawomir > Um
Slawomir > My modem is in my basement, and my computer is upstairs
Slawomir > I'm on wireless
Slawomir
Slawomir > > We tried to use two different routers, and they both didn't work
Diogenes > Yes, I understand Slawomir. That is why we need to check direct connection as you will know the only site you are having issue is this game online.
Slawomir > But if it worked with AT&T, why doesn't it work with Comcast?
Diogenes > In order for us to determine whether the issue is within comcast side it very helpful if we check first direct connection Slawomir okay?
Slawomir > It seems like you guys didn't get a few or my messages
Slawomir > And how come people all over the country disconnect from the game at the exact same times I do?
Slawomir > Are you sure Comcast's routing is correct?
Diogenes > Would it be fine if we check direct connection first Slawomir?
Diogenes > Analyst has closed chat and left the room
Slawomir > Ok
Kyle > Thank you for that information.
Kyle > Let me go ahead and help you with that.
Slawomir > Thank you
Kyle > Is your computer now connected directly at the back of your modem now?
Kyle > You're most welcome.
Slawomir > Yes
Slawomir > I am
Kyle > Thank you for that information.
Kyle > Please give me a moment while I pull up my tools and thank you.
Kyle > Thank you for waiting.
Kyle > Kindly please do a hard reset on your modem now.
Kyle > Thank you.
Kyle > The modem can be reset by using the "reset" button located on the back of the unit. Get a pen, paperclip, or other point object and depress the reset button until you see the lights on the front of the unit go off. Release the reset button and wait for the unit to cycle up.
Kyle > I just ran a health check on your system and I see here that all are green.
Kyle > It means to say that your connection are just doing fine.
Slawomir > Ok, I'm about to press the reset button
Kyle > Please go ahead.
Slawomir > Hmm
Slawomir > I do not see the reset button you were talking about
Slawomir > My model is SB5120
Kyle > Let me just reset your modem in my end.
Kyle > Thank you.
Kyle > Please give me a moment.
Slawomir > Ok, thank you
Kyle > You're most welcome.
Kyle > Thank you for waiting.
Kyle > I already send a hit and reset your modem.
Slawomir > OK
Kyle > I just ping you modem and the result is 10 packets transmitted, 10 packets received, 0% packet loss, time 394.12 ms
rtt min/avg/max = 37.37/39.41/48.61 ms
Kyle > There are 0% packet loss.
Kyle > You can also check it in your end.
Slawomir > Ok
Slawomir > What about this picture:
Slawomir >
Slawomir > And why does every single person I know around the connection disconnect from the game I'm playing at the exact same time as me?
Kyle > Yes, may I know about that picture?
Kyle > I understand that.
Slawomir > It shows that I'm losing 100% packets
Slawomir > At one of the locations
Kyle > You mean that you're loosing 100% packets now?
Slawomir > No, that picture shows that I lost 100% packets
Slawomir > At
Slawomir > Washington3.Level3.net
Kyle > Thank you for that information.
Kyle > May I know when did you get that result?
Slawomir > Yesterday
Kyle > I see, that is because you modem is not refreshed and data are clogging into your system.
Kyle > I will also be able to resolve your issue by sending a report here in our system to our higher tier so that there would be now more connectivity issues in your system.
Kyle > Is that alright with you?
Slawomir > Ok
Kyle > Please give me a moment while I send the report.
Kyle > Thank you.
Slawomir > Wait, I don't want more connectivity issues
Kyle > I understand that.
Kyle > That is the reason that I will send the report so that this will also looked and fixed in our end.
Slawomir > Oh, ok
Slawomir > Thank you
Slawomir > So what am I supposed to do now?
Kyle > You're most welcome.
Kyle > I already send the report and I suggest that you do the power cycle after our chat.
Kyle > power
Kyle > Powercycle is the same as rebooting your computer. The purpose for this is to refresh the settings of your equipment. This will result in faster connectivity.
Here are the steps on how to powercycle:
1. Turn everything off
2. Wait for 60 seconds
3. Turn on your cable modem first
4. Turn on your router (if applicable)
5. Lastly, turn on your computer
Slawomir > Alright
Kyle > Let me know when you're ready to do the power cycle.
Kyle > Thank you.
Slawomir > Ok
Slawomir > Wait
Slawomir > I have a few questions
Kyle > Please go ahead.
Slawomir > So is this a issue with Comcast?
Kyle > I believe it is an issue with your modem.
Kyle > I see here that there are no issues with you connection with Comcast.
Slawomir > No, I mean routing issues
Slawomir > Why does every single person in the country, that has Comcast, disconnect from servers at the exact same time as me
Slawomir > It's only Comcast
Slawomir > I did not have problems with AT&T
Kyle > That I just know now.
Slawomir > So how can it be a modem problem?
Kyle > I will also send a report here in our system with this issue so that this will also be checked by our network engineer.
Kyle > Thank you for your concern.
Slawomir > Will I recieve a notification or something when it is checked?
Slawomir > I'd like to know, as this is a really annoying problem for me
Kyle > I understand that.
Kyle > Yes, kindly please send to me your reliable contact number so that we can inform you.
Slawomir > Like a home phone number?
Kyle > Yes, that is correct.
Slawomir > *******1099
Kyle > Thank you for that information.
Kyle > I want to ensure that everything is covered.
Kyle > Is there anything else I can help you with?
Slawomir > Ok thank you, if you guys actually manage to fix this
Slawomir > A lot of people that use Comcast will be happy
Slawomir > Oh
Slawomir > One more thing
Slawomir > I'm trying to open TCP ports via port forwarding
Kyle > I assure you that we will.
Kyle > You're most welcome.
Slawomir > But none of them open
Slawomir > UD is fine
Slawomir > UDP*
Slawomir > But my dad needs ports 21 and 80
Kyle > Thank you for that information.
Slawomir > And I need ports above as well
Kyle > May I know what are you trying to do.
Slawomir > Open ports
Kyle > I see.
Kyle > Port for the router?[quote]
This guy helped I guess. The network engineer will hopefully check the routing and realize something is wrong, and if that fixes it, then that would be amazing. However, after the guy said the last thing, he blocked my internet, and didn't turn it back on. We had to call Comcast, and tell them to turn it back on because some guy turned it off. This was the last person I talked to:
Quote:
Rose > How are you doing today?
Slawomir > hi
Rose > I understand that you are having internet connection, is that correct?
Slawomir > Ok
Slawomir > I don't need any help anymore
Slawomir > Yes, I do have an internet connection
Rose > Okay.
Rose > Are there any other questions that I can answer for you?
Slawomir > YOu have the worst support ever
Slawomir > Some guy named Kyle turned off my internet and left
Slawomir > I had to call COmcast and tell them to fix it
Rose > I apologize for that Slawomir.
Rose > Was it already fixed?
Slawomir > No, because I believe it's a COmcast issue
Slawomir > Can you check
Slawomir > If he sent a report
Slawomir > To a higher tier
Slawomir > Or to your network engineer?
Slawomir > He said he did, but I don't believe him
Slawomir > I will also send a report here in our system with this issue so that this will also be checked by our network engineer.
Slawomir > That's what he said
Rose > Let me check on that Slawomir. So we can assure protection to your account, may I have the account number please?
Slawomir > The chat log number?
Slawomir > f5913134-c47f-47ed-89e2-6b3bf85a5846
Rose > No Slawomir. The number that you can see on the bill rather.
Slawomir > Unless you mean my number, *******1099
Rose > Thank you. May I also have the last four of your SSN please?
Slawomir > 5944
Rose > Thank you. Slawomir, as I have checked there was a ticket created that was escalated to our back office. The ticket number is; CR173737512
Slawomir > Ok thank you
Slawomir > I just wanted to make sure he's not lying
Slawomir > So I'll be called at *******1099 when the problem is checked, right?
Rose > You are most welcome.
Rose > That is correct.
Slawomir > Ok thank you
Slawomir > That is all
Slawomir > Bye
Rose > It was a great experience assisting you today. It's been a pleasure to serve you.
Rose > Thank you for contacting Comcast Live Chat Support. We appreciate your business and value you as a customer. If you need further assistance, don't hesitate to chat in. We are open 24/7. Have a Comcastic day!
Rose > Please click on the END SESSION and take part to our survey question. Just 3 questions but would be of great help for us to serve you better.
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So this confirmed that Kyle wasn't lying. However, I rated the chat feed back as one star, because of that incident with Kyle. A minute after that, my internet was down again and I had to call them. Really silly on Comcast's part.
So who knows, maybe Comcast will finally fix it. If we all complain they'll finally fix it for us. Personally, I'm going to go on chat every day to get updates on what's happening and etc.
