Let me give you a little insight as to how the customer service world works, in case you havent already figured it out.

1. Customers always lie. ALWAYS. Heres a good example: I used to work as a financial care rep for a major cell phone company. During this time, 99% of the calls that I got from people began with them telling me that they had been on hold for ridiculous amounts of time. Now, I happened to know for a fact that they were lying and were probably doing it because they owed the company money and were trying to find a bargaining chip, but I didnt call them out on it. The way that I knew? We had a computerized system that tracked every single call (they were all VOIP calls coming in, so it was easy). If any of the calls in the queue were waiting longer than 2 minutes (elevated to 3 minutes during peak periods and after the automated "pay or we're going to suspend you" messages went out) before a rep picked up the phone, we got HUGE RED FLASHING MESSAGES AND SIRENS on the giant tv monitors hanging every 5 feet from the ceiling. Of course there were other ways that they lied, but I wont go into that.

On this note: dont say you were livid on behalf of the millions of nameless, faceless people that cant access EA's servers. Perhaps you were momentarily dismayed enough at the thought to fire off an angry email, but thats the extent of it. Dont "overexaggerate".

2. Short, underhanded commentary never works. This speaks for itself. Nobody will listen to "you suck, youre a corporate behemoth who doesnt care about us. fix it." What they *might* listen to is some constructive criticism.

3. 99% of people who complain about anything have absolutely no idea whats going on. Do you know why you're complaining? Sure. Do you know why what you're complaining about is happening? Probably not. This is a major corporation. Something tells me that what they're doing isnt just simply some arbitrary act to bug you. Perhaps that might be taken into consideration before telling someone that what they're doing is unacceptable.