Originally Posted by RGM-79N_GM_CUstom

Slightly before I had to go home yesterday from work I found out something. Its really important and I wanted to let you and just about every other human being I know know. Its about Best Buy Performance Service Plans. I just found out the catch. It lasts only as long as the manufacturers warrenty. Which for PCs and notebooks is only 1 year from the manufacturer. However we only sell plans for 2 or 3 years.

Moral of the day never buy a service plan ever atleast from Best Buy.

Oh, time for me to rant....

We needed 4 DVD players last year. Best Buy had the cheap ones on sale for $25 each. We knew they were cheap and that at least one of them would break within a year or so, so we bought one service plan (oddly, they're not assigned to a specific serial number...). Well, last month one of them broke. It wouldn't eject a DVD (I had to get the "technicians" at Best Buy to take my Kobe Tai video out before they threw the player away...). Anyway, so they start hassling us (wife and I) about not having a receipt. They insist that they can't honor their service plan without a receipt. We insist that we were told when we purchased it, that it would be in the computer and that we didn't need to keep the receipt. After about an hour of arguing (and, eventually, me trying to call Best Buy corporate HQ on my cell), they finally agree to honor the service plan that popped right up in their computer at the beginning of our argument. Pissed off, I storm out of the store.

We get home and hook up the DVD player. It doesn't work. It won't read any discs at all... ARGH!!!! So, we take the player back to Best Buy and let them know what happened. They won't exchange it. Evidently, once you use your service plan, it's gone. And even though there's a 30 day exchange policy on all purchases, a "purchase" is when you hand them money, so, in my case, the purchase was over a year ago... I got really belligerent this time. I was furious that they were going to try to fulfill their service contract with a broken product. I yelled. I threatened to start a letter writing campaign. I got everyone's name that I could get in the "customer service" department. I again started to call Best Buy Corp. HQ and they again gave in to me.

They made it clear that they no longer want my business. I'll oblige them. They're rarely the cheapest place to buy anything, anyway...

Moral of the story: Stay away from the Best Buy in Fort Worth, don't buy service plans even if you're SURE that you'll be using it, and don't bother with cheap electronics. Spend the extra money on a brand name that you can trust.