Customer Service - Page 2

**CingularDuality** · 04-21-2008, 10:38 AM

Quote:

Originally Posted by TheFeniX

Have you personally had this happen to you? My parents usually purchase most of their electronics from Best Buy and while the PC tech guys are shooting blanks, the hardware tech support has treated them well.

Yes, on two different occasions. I'll never buy any hardware from BestBuy ever again.

**CingularDuality** · 04-21-2008, 10:39 AM

Quote:

Originally Posted by marstein

I installed Unix (Esix) on my first Gateway and it didn't work. I called their support and the figured out that the problem was the firmware on the HD controller. They send me a new HD and a new controller. Very nice. That was in '88.

1988? I think you might be off by a decade...

**kevlarorc** · 04-24-2008, 07:18 PM

Quote:

Originally Posted by TheFeniX

Guess I'll lump them in with the "Alamo Drafthouse" under the filing "Customer Satisfaction is for chumps."

aw, whadda you have against alamo drafthouse?

**TheFeniX** · 04-28-2008, 06:14 PM

Quote:

Originally Posted by kevlarorc

aw, whadda you have against alamo drafthouse?

The Alamo Drafthouse is the only business I've seen in my years as a CHL holder that posts a 30.06 sign. This is essentially a "Don't bring your firearm in here" sign that is required to stop CHL holders from entering your establishment.

I e-mailed the local theater and the main center up in Austin and did not receive an answer back. I refuse to patronize businesses that limit my options to defend myself and also require me to hassle myself when deciding whether or not to go out in public.

**CingularDuality** · 05-02-2008, 08:49 PM

Quote:

Originally Posted by TheFeniX

The Alamo Drafthouse is the only business I've seen in my years as a CHL holder that posts a 30.06 sign. This is essentially a "Don't bring your firearm in here" sign that is required to stop CHL holders from entering your establishment.

I e-mailed the local theater and the main center up in Austin and did not receive an answer back. I refuse to patronize businesses that limit my options to defend myself and also require me to hassle myself when deciding whether or not to go out in public.

Even though 30.06 signs don't affect me, I've still toyed with the idea of passing these out whenever I see them:

You can get them here: http://www.tsra.com/shop/product_inf...ed4b8ad67d2de5
They're really great because you wouldn't have to say a word (and possibly get involved in an argument/debate), you just ask to see the owner or manager, hand him/her the card, and walk out.

**TheFeniX** · 09-10-2008, 04:59 PM

Ah, another round of incompetence to complain about. First, I'll start with something business related. Against my advice, a new refrigerator was purchased for the office from Home Depot.

So, after about a week, the compressor wasn't working to well and a person from the extended warranty company came out to diagnose the problem. He gave me a part number and phone number to call and I did so.

After waiting on hold for 30 minutes the first time, I decided to just leave a message, which went un-returned. After calling again, I got a return call and supposedly someone would contact me to setup an appointment to install the new part. After a week, I had heard nothing. I left two more messages (because I have better stuff to do at work than wait on hold for 45 minutes to get the run around again, but to be honest, I'd rather write the post on company time and vent).

So, I decided to e-mail Home Depot with the following (via their ass-tacular HTML applet):

Quote:

I purchased a refrigerator from the Home Depot with a 2 year
warranty, only to have issues with the compressor about 2 weeks after
installing it. After going round-about with the warranty company and
Home Depot, I finally got a technician out who said that Home Depot (or
whoever you use for your in-house warranty service) would want to handle
the issue themselves.

He gave me a phone number and part number. I used this to setup an
appointment (after my first message went unanswered). After that,
I've received nothing in the way of communication from them.

I've called two more times and still nothing. At this point, even
if the issue is resolved, I don't see myself buying another
appliance from Home Depot. To be honest, the prices aren't that
great and I've had better service from Best Buy (which is saying
something).

As an added aside: your e-mail contact form is insanely annoying in that
I have a 4 inch box in which to type out a message this long. I would
recommend just posting an e-mail address, but that would make voicing a
complaint less annoying to the customer, which I assume means you have
less complaints than you normally would.

If the tone of this message is antagonistic, I apologize, but it
shouldn't be this hard to get decent service from a retailer as
large as Home Depot.

After 24 hours, I got this reply:

Quote:

Thank you for contacting The Home Depot Customer Care.

We apologize for your experience with our company. We have carefully reviewed your concern and found it necessary to escalate it to our Resolution Team.

Your ticket number with Customer Care is XXXXXX.

We greatly appreciate your patience and patronage. Again, our apologies for the circumstances you encountered as a customer of Home Depot.

Sincerely,

XXXXX
Customer Care

And that was it. It is now 5 business days later and I've received nothing. So, it's time for another worthless e-mail that will be ignored because Home Depot thinks "Customer Service" is a 4-letter word:

Quote:

It's been 5 business days since your last communication. Should I assume the issue is too complicated to resolve and contact a third-party repair company? Or just wait it out until the extended warranty kicks in, because at the least the first technician was able to show up. He bothered to actually call me to schedule an appointment, something I really couldn't hope to get out of the Home Depot customer care, although whether or not he's in-house or handled via sub-contracting, I don't know.

If all else fails, is there any chance of getting the money spent on the warranty refunded and I'll just pay to have it repaired out of pocket, because honestly at this point: I'm questioning whether or not I even want a Home Depot repair technician to come out.

I can't wrap my head around the issues with a simple install like this other than either incompetence or apathy. Your tech group has all the information, even including the part number of the replacement part. It's either so poorly run, they can't handle the load. Or they just don't care enough to even return a phone-call.

STAY TUNED: because I have even more from the (lack of) Customer Service department from Conn's.

UnDeaD77 · 09-10-2008, 06:00 PM

After a 6 months, or a year, GE will pick up your warranty. Then after that if you have issues, it may be easier to get the problem fixed.

**TheFeniX** · 09-10-2008, 06:52 PM

Quote:

Originally Posted by UnDeaD77

After a 6 months, or a year, GE will pick up your warranty. Then after that if you have issues, it may be easier to get the problem fixed.

So, for 6-months we'll have a fridge that either will not cool drinks or will freeze them solid? I'd rather just pay someone to fix it.

UnDeaD77 · 09-10-2008, 07:50 PM

Quote:

Originally Posted by TheFeniX

So, for 6-months we'll have a fridge that either will not cool drinks or will freeze them solid? I'd rather just pay someone to fix it.

Well I don't know much on how Home Depot handles things when they still carry your warranty. I just do the work when GE picks up the contracts.

09-10-2008, 06:00 PM	#22 (permalink)
UnDeaD77 Join Date: Feb 2006 Location: Fort Worth,Texas Age: 22 Posts: 5,925	Re: Customer Service After a 6 months, or a year, GE will pick up your warranty. Then after that if you have issues, it may be easier to get the problem fixed. __________________

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