Steam Support: Turn-around Time?

Acreo Aeneas · 08-22-2007, 11:47 PM

All right, so I ended up buying the Doom 3 Pack for my account on Steam as well as my brother's. At the time of both purchases, I had no clue that Steam had a special process if you wanted to purchase multiple games on the same credit/debit card. So now, I, nor my brother, are able to play Doom 3 because Steam might have marked it as "fraud". So I've basically sat here the entire day waiting for a response, but have gotten nothing except an auto-scripted response.

Now here are my question(s): What is their turn around time to answer a support question (through their "interactive" support service (if anyone knows)? And for those who have dealt with their support, any issues or problems I should be aware of?

**Trooper** · 08-23-2007, 12:15 AM

i have had to deal with it a few times and i usually figure it out before steam support gets back to me. Usually ive notice about a week, sometimes 2.

Acreo Aeneas · 08-23-2007, 12:21 AM

A week to two?! Good god man!

Great, I spend $60, and I need to wait half a month for a response to "hopefully" get this issue resolved.

Is there some number or a faster way of getting a response from Steam or getting my issue resolved faster?

**Twisted_Firestarter** · 08-23-2007, 12:50 PM

Quote:

Originally Posted by Acreo Aeneas

A week to two?! Good god man!

Great, I spend $60, and I need to wait half a month for a response to "hopefully" get this issue resolved.

Is there some number or a faster way of getting a response from Steam or getting my issue resolved faster?

Call your credit card company, tell them you were charged for a product that was never delivered--which is fraud--and they will credit you. Then it's up to the Steam folks to deal with it.

Acreo Aeneas · 08-23-2007, 01:11 PM

I have the product downloaded already. I just can't play it. And either way I want the product.

I guess I'll wait. Thanks for the help Troop and Twisted.

ChopStick · 08-24-2007, 07:50 PM

I've yet to see any real advantage to purchasing through Steam. The prices aren't any lower (sometimes they do a special when releasing the game) and I love my manuals

.

**kin3** · 08-25-2007, 12:39 PM

You don't have to install the cd everytime you play the game is one advantage. I like that and will continue to buy games through them. I wasn't going to like Steam until I got it and started using it, now I like it.

=Sarc= · 08-25-2007, 02:45 PM

I just bought Bioshock over Steam. It did take longer than actually going to the store and buying it but I got to sleep while it downloaded. Plus, the install is a lot faster with Steam. The data is already on your drive so it's faster than copying files from a DVD.

It was also cheaper too. $44.95 USD or $59.99 CAD... I went with the US purchase since the Canadian dollar is so strong.

Acreo Aeneas · 08-25-2007, 05:27 PM

Well the issues have been resolved (yesterday). I still have not gotten any response from Steam. So I presume they fixed it and didn't even bother to inform me of it. Oh well. Happy camper once again.

Steam actually have very competitive prices. Or at least for the games I've bought through them. I like being able to redownload the games at any time. I don't have to worry about crushed/ruined CD/DVDs or lost ones. Plus I don't have to pay for shipping or wait for it to be shipped.

08-22-2007, 11:47 PM	#1 (permalink)
Acreo Aeneas Join Date: Nov 2006 Location: DePaul University (Chicago) Age: 22 Posts: 4,547	Steam Support: Turn-around Time? All right, so I ended up buying the Doom 3 Pack for my account on Steam as well as my brother's. At the time of both purchases, I had no clue that Steam had a special process if you wanted to purchase multiple games on the same credit/debit card. So now, I, nor my brother, are able to play Doom 3 because Steam might have marked it as "fraud". So I've basically sat here the entire day waiting for a response, but have gotten nothing except an auto-scripted response. Now here are my question(s): What is their turn around time to answer a support question (through their "interactive" support service (if anyone knows)? And for those who have dealt with their support, any issues or problems I should be aware of? __________________ Acreo_Aeneas Former 9th MID Member Current Obsessions: Netbooks and other low-cost, small, and portable PCs.

08-23-2007, 12:15 AM	#2 (permalink)
Trooper Join Date: Jun 2005 Location: In my wifes house......if she says i can Age: 25 Posts: 8,830	Re: Steam Support: Turn-around Time? i have had to deal with it a few times and i usually figure it out before steam support gets back to me. Usually ive notice about a week, sometimes 2. __________________ that sounds like a good idea trooper. -Vulcan

08-23-2007, 12:21 AM	#3 (permalink)
Acreo Aeneas Join Date: Nov 2006 Location: DePaul University (Chicago) Age: 22 Posts: 4,547	Re: Steam Support: Turn-around Time? A week to two?! Good god man! Great, I spend $60, and I need to wait half a month for a response to "hopefully" get this issue resolved. Is there some number or a faster way of getting a response from Steam or getting my issue resolved faster? __________________ Acreo_Aeneas Former 9th MID Member Current Obsessions: Netbooks and other low-cost, small, and portable PCs.

08-23-2007, 01:11 PM	#5 (permalink)
Acreo Aeneas Join Date: Nov 2006 Location: DePaul University (Chicago) Age: 22 Posts: 4,547	Re: Steam Support: Turn-around Time? I have the product downloaded already. I just can't play it. And either way I want the product. I guess I'll wait. Thanks for the help Troop and Twisted. __________________ Acreo_Aeneas Former 9th MID Member Current Obsessions: Netbooks and other low-cost, small, and portable PCs.

08-24-2007, 07:50 PM	#6 (permalink)
ChopStick Join Date: Jan 2006 Location: Toronto Age: 21 Posts: 289	Re: Steam Support: Turn-around Time? I've yet to see any real advantage to purchasing through Steam. The prices aren't any lower (sometimes they do a special when releasing the game) and I love my manuals .

08-25-2007, 12:39 PM	#7 (permalink)
kin3 Join Date: Jun 2005 Location: Mobile, Al Age: 62 Posts: 1,254	Re: Steam Support: Turn-around Time? You don't have to install the cd everytime you play the game is one advantage. I like that and will continue to buy games through them. I wasn't going to like Steam until I got it and started using it, now I like it. __________________ The Old Guy kin3

08-25-2007, 02:45 PM	#8 (permalink)
=Sarc= Join Date: May 2003 Location: Ottawa, Canada Posts: 4,600	Re: Steam Support: Turn-around Time? I just bought Bioshock over Steam. It did take longer than actually going to the store and buying it but I got to sleep while it downloaded. Plus, the install is a lot faster with Steam. The data is already on your drive so it's faster than copying files from a DVD. It was also cheaper too. $44.95 USD or $59.99 CAD... I went with the US purchase since the Canadian dollar is so strong. __________________ JO Guides & Tutorials Team Element - It's who you game with.

08-25-2007, 05:27 PM	#9 (permalink)
Acreo Aeneas Join Date: Nov 2006 Location: DePaul University (Chicago) Age: 22 Posts: 4,547	Re: Steam Support: Turn-around Time? Well the issues have been resolved (yesterday). I still have not gotten any response from Steam. So I presume they fixed it and didn't even bother to inform me of it. Oh well. Happy camper once again. Steam actually have very competitive prices. Or at least for the games I've bought through them. I like being able to redownload the games at any time. I don't have to worry about crushed/ruined CD/DVDs or lost ones. Plus I don't have to pay for shipping or wait for it to be shipped. __________________ Acreo_Aeneas Former 9th MID Member Current Obsessions: Netbooks and other low-cost, small, and portable PCs.

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