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Natural Selection - Official Rules and Announcements This forum is required reading for all Natural Selection players. Will contain any official news, rules or announcements.

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Old 07-14-2005, 11:13 PM   #1 (permalink)

 
Wyzcrak's Avatar
 
Join Date: May 2003
Location: Memphis, TN
Posts: 14,139
Where do I send admin complaints?

First of all, thank you for taking the time to read this thread before posting a thread in the forums.

If you've got a problem with how an admin handled a situation on the server, you PM (TG forums, not IRC) the admin who handled it.

If you're not satisfied with the admin's reaction to your complaint, you PM (TG forums, not IRC) the game's Game Officer and discuss it for as long as that person will entertain your concerns.

If you're not satisfied with the GO, you PM (TG forums, not IRC) Apophis and discuss it for as long as he'll entertain your concerns.

If you can't find satisfaction in any of that, you get over it or you leave.

At no point during the process do you start a public thread in the forums.

Below is a longer version of the above:

On Tactical Gamer servers, administrators are chosen to maintain the enjoyable experience that motivates us all to play here.

Admins on the server (temp or otherwise) enjoy the burden of authority. What they say goes for the duration of the time in which you're playing on the server. If you must question an admin decision, you are encouraged to PRIVATELY do so once you're off the server.

Players are not only invited but encouraged to contact an admin privately (see the admin's forum profile for contact information) about any admin decision with which they take question, but players are not permitted (nor invited, nor encouraged) to question admin decisions while on the server.

All of the admins are human and therefore imperfect. But they're also chosen (by invitation only) because they've proven in act that they want what's best for the server and WILL put personal interests aside to preserve that best. They don't get brownie points for ruining your day, and they will seek resolution with you if you give them the chance to address your concerns.

If you've got a problem with how a situation was handled, you first privately contact the admin who handled it. Discuss the situation with him and make a good faith effort to resolve the situation without involving anyone else.

If you're unable to find resolution speaking only with the admin, you contact the [[Gaming Officers|Game Officer]]. Any popular and active game at Tactical Gamer will have a Game Officer who is responsible for all aspects of that game's gameplay at Tactical Gamer. The GO will not ignore admin complaints which make it to him, but be prepared for a conversation.

If you're not satisfied with the Game Officer, you privately contact Apophis, to whom all Game Officers (and of course admins, should it become necessary) answer. Again, state your problem and work toward resolution.

If after all of the above the situation is not resolved, you're left to resolve it alone however best you manage.

Thank you for following this procedure when you need resolution regarding an admin issue.

Last edited by Wyzcrak; 12-15-2005 at 10:15 PM.
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