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Be wary when shopping at Circuit City!

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  • Be wary when shopping at Circuit City!

    27 confessions by a former employee...

    I'm happy I read this.




  • #2
    Re: Be wary when shopping at Circuit City!

    Hmm, I've bought small accessories, a system, and a set of speakers from Circuit City in the past and I have never opted for any protection plan on any purchase. I've been pressured into purchasing coverage just like I get at BestBuy or some other chain. The two letter word: NO usually suffices.

    Is this guy overgeneralizing just because he happened to perhaps have worked at a "bad" CC store? I sense lots of frustration and anger in his post.
    |TG-18th| Acreo Aeneas
    TG World of Tanks Clan Executive Officer
    Former 9th & 13th

    Pronounciation: Eh-Cree-Oh Ah-Nay-Ess
    Still can't say it? Call me Acorn then. -.-





    SSDs I Own: Kingston HyperX 3K (240 GB), Samsung 840 Pro (256 GB), Samsung 840 EVO (250 GB), Samsung 840 x 2 (120 GB), Plextor M5S (120 GB), OCZ Vertex (30 GB)

    TG Primer and Rules

    Comment


    • #3
      Re: Be wary when shopping at Circuit City!

      Originally posted by Acreo Aeneas View Post
      I sense lots of frustration and anger in his post.
      That leads to the Dark Side.
      The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt. ~
      I have a tendency to key out three or four things and then let them battle for supremacy while I key, so there's a lot of backspacing as potential statements are slaughtered and eaten by the victors. ~
      Feel free to quote me. ~

      Comment


      • #4
        Re: Be wary when shopping at Circuit City!

        Lol. :D
        |TG-18th| Acreo Aeneas
        TG World of Tanks Clan Executive Officer
        Former 9th & 13th

        Pronounciation: Eh-Cree-Oh Ah-Nay-Ess
        Still can't say it? Call me Acorn then. -.-





        SSDs I Own: Kingston HyperX 3K (240 GB), Samsung 840 Pro (256 GB), Samsung 840 EVO (250 GB), Samsung 840 x 2 (120 GB), Plextor M5S (120 GB), OCZ Vertex (30 GB)

        TG Primer and Rules

        Comment


        • #5
          Re: Be wary when shopping at Circuit City!

          Ha, i was a tech at bby, very familiar stuff.. though the inboarding you're talking about was very much discouraged by management since the company isn't making any profit if they cut the price of the psp(protection plan) out of the computer.

          I couldn't deal with the lying and thievery either. I did ALOT to help the customers when management wasn't in earshot. Ha one time this guy was having a return refused, I did it for him anyway cause it was a valid return. He ended up buying an external HD with the refund. The one on the shelf had been returned (although it wasn't marked as such). When he got home he found kiddie porn and CC#'s on it. The guy was a cop and the previous owner of the HD was promptly arrested. I didn't hear what happened about us restocking an item as new.

          For those bby haters out there, check out bestbuysux.org
          |TG|Switch

          Better known as:
          That noob who crashed the chopper.
          That noob who ran over the mine.
          That noob who TK'd me with a sniper rifle.
          That noob who hit that APC at 300m with light AT! Our APC...

          Comment


          • #6
            Re: Be wary when shopping at Circuit City!

            I could never tell if anything on websites like the above are real or fake.

            Then again, I try my best not to rely on the support services or staff at BestBuy, Circuit City, etc. Most don't know more than what is printed on the sales tag and the "Geek Squad" sounds like they were trained by reading from a script. :p


            I guess that cop realized he couldn't deal with a corporation but he could go and haul the previous hd owner to jail. Ironic.
            |TG-18th| Acreo Aeneas
            TG World of Tanks Clan Executive Officer
            Former 9th & 13th

            Pronounciation: Eh-Cree-Oh Ah-Nay-Ess
            Still can't say it? Call me Acorn then. -.-





            SSDs I Own: Kingston HyperX 3K (240 GB), Samsung 840 Pro (256 GB), Samsung 840 EVO (250 GB), Samsung 840 x 2 (120 GB), Plextor M5S (120 GB), OCZ Vertex (30 GB)

            TG Primer and Rules

            Comment


            • #7
              Re: Be wary when shopping at Circuit City!

              I worked at both Best Buy and Circuit City.

              1) True. If you have a veteran employee, 1 is true and that's the expected behavior.
              2) Depends. You generally will not be able to talk them down in price on the Insurance as they claim that impacts the warranty. It doesn't, and if that's the case, then you probably can talk them down on something else.
              3) True. Circuit City does rank their employees by what is rung through their register. Best Buy measures the department as a whole.
              4) True. Employees are ranked by the number of protection plans they sell. I am sure that some people do just throw on insurance, but most would not last long in the wake of heavy complaints.
              5) True. Best Buy's waranty is superior to Circuits. If within the manufacturers warranty, they will swap it out at their customer service generally speaking. CC will ask that you ship it in to the manufacturer with the exception of Compaq and HP computers.
              6) That's true.
              7) This can be true. Although at my stores if a deal was made, we took the money off the protection plan as that's what people wanted the money off of. It prevented the return, still covered the customer and no one keeps the plan but returns the computer.
              8) That's true. Although frowned upon, at Best buy, you are sometimes encouraged to pass on a sale to a veteran employee to land service or tech installs. At Circuit City, you want to ring out everything as you get judged on your personal numbers, so not true in CC's case.
              9) Mixed. He is right on the numbers, but this is a case of a dishonest salesperson. This didn't happen in my stores, but could happen elsewhere. The $110 includes Norton AV, Spysweeper, a number of registry tweeks, all the updates and ensures the computer is protected. It's not for everyone, but it fits people who are not tech savvy or lack the time. The rebate does not require a previous version unless the salesperson grabs the wrong copy of Norton.
              10) True. There are too many people who fail to make these disks and for whatever reason can't figure it out. Toshiba's historically do come with restore disks but may lack Application disks for the programs that come with the operating system (it's hit or miss). Ones that do have both, my stores always returned money to the customer upon their pickup. It's not worth upsetting a customer over $30.
              11) Mixed. I am sure it happens, and he's right, it's laziness if it happens. A smarter employee would tell them to buy it on-line for in store pickup.
              12) True. Circuit City's tags quickly can become a horrible mess. Best Buy, IMO, was far better with tags as they had a separate team that handled them from the sales people.
              13) True. Tags can move from employees comparing two units or customers comparing two units. Either way, they don't all make it back to the right spot everytime.
              14) Partially True. This is an area where Best Buy is stronger then Circuit. BBY will try to fix units first. If it's within the Manufacturers warranty, many times the Warranty is still there. If it's outside they will fix it, but if there is a need to replace it then the warranty has been exhausted.
              15) False. This is a Best Buy thing where the computer indicates it's covered for 25 or 49 months at the register, but it's how the computer differentiates between the Accidental and Non-Accidental plans. It truly is 2 or 4 years.
              16) Mixed. I suggest it for laptops as some battery prices skyrocket after they stop making them for certain units. Cameras, I would not get a warranty just because it provides a battery. I recommend them for expensive cameras, but not for the inexpensive ones. I saw an awful lot of camera and computer failures over the years.
              17) False. If it's the right product for the customer, give it to them. A good salesperson will make sure it's not someone who is just enamored with the price only to find out later it won't do what they want.
              18) True. Planograms were made around making money. Cheap UCB cables, car audio cables, speaker and tv cables are placed in lower traffic areas.
              19) False. I knew of one employee who did something similar over 6 years and he was fired.
              20) False. I am sure there are cases of idiot employees doing this, but it's rare.
              21) True. Most retailers competitive match policy is like this. It can be a point of confusion.
              22) False. Case of an idiot employee.
              23) Mixed. This is a case of poor employee education. It can happen, but doesn't happen for long.
              24) False. I have never seen it happen, but that doesn't mean it can't happen somewhere.
              25) Mixed. CC went through a layoff and let go highly paid employees that were veterans. Many of these wages were leftovers from the commision days and the current high paid employees were previously middle of the road who made the cut. Now, as they make twice as much as new hires and often had the same performance, it was their way of shifting back to where the market was for that type of job. They were well above the line for their performance, and now they are in line with their competitors for pay. The downside is that those employees were the veterans, for better or worse, and were the ones who knew the operations the best.
              26) Mixed. I am sure this happens at some stores, but it's not consistent enough to say true.
              27) False. I never saw this, or heard of this.

              Lucky Shot

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              • #8
                Re: Be wary when shopping at Circuit City!

                To clarify, geek squad was a very reputable and qualified company before bby bought them out.

                Now the old black shirts now dress like idiots. Qualifications are definately in question. They will sell you things you don't need, and charge you 60/hr for 'services' that take 10 min and aren't necessary.
                |TG|Switch

                Better known as:
                That noob who crashed the chopper.
                That noob who ran over the mine.
                That noob who TK'd me with a sniper rifle.
                That noob who hit that APC at 300m with light AT! Our APC...

                Comment


                • #9
                  Re: Be wary when shopping at Circuit City!

                  Best Buy recently bought Speakeasy, the ISP. Does this bode ill for them?
                  Dude, seriously, WHAT handkerchief?

                  snooggums' density principal: "The more dense a population, the more dense a population."

                  Iliana: "You're a great friend but if we're ever chased by zombies I'm tripping you."

                  Comment


                  • #10
                    Re: Be wary when shopping at Circuit City!

                    It's kind of funny, I do most of my chain-store shopping at BBY and not at CC.

                    So Geek Squad was a seperate entity before BBY?
                    |TG-18th| Acreo Aeneas
                    TG World of Tanks Clan Executive Officer
                    Former 9th & 13th

                    Pronounciation: Eh-Cree-Oh Ah-Nay-Ess
                    Still can't say it? Call me Acorn then. -.-





                    SSDs I Own: Kingston HyperX 3K (240 GB), Samsung 840 Pro (256 GB), Samsung 840 EVO (250 GB), Samsung 840 x 2 (120 GB), Plextor M5S (120 GB), OCZ Vertex (30 GB)

                    TG Primer and Rules

                    Comment


                    • #11
                      Re: Be wary when shopping at Circuit City!

                      Geek squad was its own company, they charged alot of money but they were the best you could buy as far as customer service was concerned. They got the job done right the first time, and if they didn't they were there till it was done and the customer was satisfied. Alot of in home service or going to offices or venues.

                      BBY bought the name and dressed their old service people like geek squad. Gave them minimal training, more about looking and appearing to be geek sqd than about actual labor and technical skills. So they were riding the good geek sqd name for all it was worth.
                      |TG|Switch

                      Better known as:
                      That noob who crashed the chopper.
                      That noob who ran over the mine.
                      That noob who TK'd me with a sniper rifle.
                      That noob who hit that APC at 300m with light AT! Our APC...

                      Comment


                      • #12
                        Re: Be wary when shopping at Circuit City!

                        Okay, so what happened to the real geek squad? Did they rename or did they get absorbed into BBY?
                        |TG-18th| Acreo Aeneas
                        TG World of Tanks Clan Executive Officer
                        Former 9th & 13th

                        Pronounciation: Eh-Cree-Oh Ah-Nay-Ess
                        Still can't say it? Call me Acorn then. -.-





                        SSDs I Own: Kingston HyperX 3K (240 GB), Samsung 840 Pro (256 GB), Samsung 840 EVO (250 GB), Samsung 840 x 2 (120 GB), Plextor M5S (120 GB), OCZ Vertex (30 GB)

                        TG Primer and Rules

                        Comment


                        • #13
                          Re: Be wary when shopping at Circuit City!

                          "so what happened to the real geek squad?"

                          Judge Doom bought Cloverleaf so he could dismantle it. Read Switch's last post with your head's reading-comprehension dial set to eleven.

                          Comment


                          • #14
                            Re: Be wary when shopping at Circuit City!

                            12. Tags are often in the wrong place, so miss-tagged items are very common. You can use this to your advantage, and move some of those high speed SD cards onto a peg of cheaper SD cards. Customer service associates ringing up customers don't know jack about anything, so they will follow you back to the product, and then apologize and give you the right discount, just you may need to look a bit upset. Biggest discount I witnessed was an item that was $69 discounted to $12. Also you can look behind the tag on the peg, often people just put new tags in front of old, and leave the sale prices in the peg. Use that to get the (old) sale price.
                            Okay, so first the guy hits them on their shady business practices, then encourages the customer to be dishonest? I work in retail and people do this all the time, and the store often loses at LEAST (probably much more) $100s of dollars everyday from customers scamming this way. Moving a clearance tag or something onto a product that is obviously much more expensive is essentially stealing.
                            Like the server? Become a regular! TGNS Required Reading
                            Answers to every server question? Yes! TGNS FAQ

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                            • #15
                              Re: Be wary when shopping at Circuit City!

                              It'd be funny if Circuit sent a 17-year-old in to do that, intentionally get caught, and then have this article's author brought in for encouraging a minor to commit a crime.

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