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Internet Crisis! (Desperate Help Please)

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  • Internet Crisis! (Desperate Help Please)

    I know that this is my second hardware and software post in just a couple of weeks but I think I'm going go insane. And I've very sorry for this incredibly long post but I need to make sure I put everything down so it might be easier to figure out what the problem is.

    Yesterday I started up my computer like I always do and everything was fine. I have wireless Internet and it took a couple of seconds for the Internet to actually connect. When I looked at what my connection speed was it said that it was very low and it was kept on switching from 6 Mbps to 12 Mbps and then went to 2 Mbps and just jumped all around the place. I thought this was abnormal so I asked my sister if she had done anything or downloaded anything onto my computer that could have done something like this and she said all she did today (since it was working perfectly the night before) was chat with some friends on AIM and watch some YouTube videos. I went over to the wireless router and modem and checked to see if everything was plugged in tight enough and sure enough everything looked okay. I went back to my computer somewhat confused as to what was going on and realized that my connection normalized to 18 - 36 Mbps. I didn't give a second thought about why it was so slow to get a good connection and I loaded up my BF2142 and played a bit of good old Conquest. After I was done I took off the Internet stick thing [sorry for this very stupid name, I just don't know what it's called] (my parents are a little paranoid about my sister being on the Internet when they aren't home) and I put it in the spot they told me to put it in.

    I then watched some T.V. and had a sandwich for lunch while my sister was playing in the pool or something. The day went by and when I went to get back onto the computer again I reattached the Internet stick thing [I believe it's called an adapter lol] and I turned on the computer. I failed to mention that in the morning my dad was fiddling around with the modem and wireless router, along with his computer to figure out why his Internet wasn't working. We later figure out that Microsoft had produced an update that conflicted with ZoneAlarm and I have no idea what my dad had done before realizing this so for all I know he could have messed with some important settings or disconnected a wire or something that would be producing this problem I'm having (which I will explain in a second). My dad isn't the best at computers, he kind of thinks he is though, so he probably is capable of something like what I'm about to explain. To get by this problem for most of the day (even before I knew it was Microsoft's update) I just turned off my firewall and my Internet worked fine as far as I could tell. Anyways, back when I got onto the computer again and reconnected the wireless adapter I noticed that the Internet just wasn't finding it's connection (this happens all the time and the best way to fix it is to just restart the computer). During this whole restarting process I asked my dad if we could maybe test out the CAT.5E UTP Cable that we got to replace my stupid wireless Internet hookup. He agreed and we plugged one end of the UTP Cable into the modem and the other end into the back of my computer tower. I did unhook the wireless adapter because I thought that having both attached might create some conflicts. The computer loaded up and I logged into my name and crap and I went into my control panel and checked my Network Connections. Under Local Area Connection it said Connected and that I had a speed of 100 Mbps.

    I then tried to open up Firefox but I gave me one of those "Could not find page or Connection" errors like my Internet wasn't working. I then decided to just use wireless Internet for the time being until I had time to figure out how to get the Local Area Connection working. I unhooked the cable and hooked the wireless adapter back on and then I restarted my computer. When everything was back up I looked at my connection again and it said that I was connected to the Internet but my speed was jumping around from 6 to 12 then down to 1 then to 2 and then all around the place (never going above 18 Mbps or Low connection speed). I couldn't figure out why this was happening again so I check all of the wires to the modem and router as well as many other things and it just would not go any higher in connection speed.

    Funny thing was that I could actually get on Firefox and browse the Internet (it was pretty slow but I could still do it). I decided to unhook my Internet connection from my computer and do a virus scan with ZoneAlarm Security Suit. It took the whole night basically to complete and when I got up from sleeping it found some stuff or infections. Nothing really, just some things that it mistaken for a threat but wasn't really (like GameSpy Aracade that was installed on my computer when installing BF2142 or something). I Quarantined all of those things those just to play it safe and I put the wireless adapter back on. The same thing happened again. It connected but it was as at a very low speed and jumping all around the place not exceeding 18 Mbps and not going past a low connection speed. Still, I am able to connect to Firefox and type this. I really want to play some BF2142 but I don't think my connection could handle it. If anyone knows how to fix this slow connection or has any idea as to why my connection is like this then please tell me. Any idea about the cause of this would be good.

    Here are some things I'm using or might be helpful to know:
    - ZoneAlarm Security Suit
    - NETGEAR SMART WIZARD - Wireless Assistant WG111
    - NETGEAR WG111 802.11g Wireless USB2.0 Adapter
    - Windows XP
    - The network I use, linksys, only has a 66% signal
    - My dad kind of screwed up the networking for the wireless setup when we first built the computer
    - The modem and wireless router are about 4 rooms away with 3 or so walls in between them and my wireless adapter
    - Our wireless network is not run through Windows' wireless network system
    - A lot of times our neighbors pick up our wireless signal (might be a theory as to why it might be running slow)
    - We use Version for our Internet and phone service I think

    Thank you so very much for reading this looonnnnggg post. I am very sorry about this but I think I'm going to tweak soon if I can't figure out the cause for this stupid connection. Please help me in any way possible. Also, if I did a system restore to about 3 days earlier from today would it fix the problem to you think?

    Edit: I broke it up a little bit so it might be easier to read (the way that it is broken up was kind of random).
    Last edited by Holy; 07-11-2008, 03:45 PM.
    |TG| HolyEnd

  • #2
    Re: Internet Crisis! (Desperate Help Please)

    holy wall of text batman. break it up or no one will read that.....
    that sounds like a good idea trooper.
    -Vulcan

    Comment


    • #3
      Re: Internet Crisis! (Desperate Help Please)

      1) log into your wireless access point and see what other computers have been or are connected to it.

      2) hard restart your access point and reset everything back to default - connect and test your speed.

      3) SECURE your access point, if your neighbors are using your access point, it is not secure.

      After doing this, there are possibly other issues involved if it isn't resolved.
      sigpic


      Comment


      • #4
        Re: Internet Crisis! (Desperate Help Please)

        @Trooper
        lol I'll try to a bit. xD

        @P8riot
        How do I get to my wireless access point?
        |TG| HolyEnd

        Comment


        • #5
          Re: Internet Crisis! (Desperate Help Please)

          I am getting ready to leave the office, so I can't go into it at the moment - but I'll be back online in a while.

          - Or in the meantime you can search for the info on how to do it at the mfg's website.
          sigpic


          Comment


          • #6
            Re: Internet Crisis! (Desperate Help Please)

            Alright, I'll try to search it somewhere on the Internet I guess. But I'm not totally sure if my neighbors accessing the my signal is the problem because I believe they've done it in the past but nothing like this has happened.

            Edit: I think I just fixed the problem. I'm not really sure how. I just went into a bunch of different files and crap and messed around with different settings and stuff. Now My connection signal is Good and Very Good (18 Mbps - 36 Mbps). I'm really not sure how I did this at all. But it is still actually all funky. It still goes down to low a lot and I'm not even connected to the network that I'm usually connected on. I can't really connect to any of my games either. Oh my freaking god I hate this! So I guess I really didn't fix it...
            Last edited by Holy; 07-11-2008, 05:16 PM.
            |TG| HolyEnd

            Comment


            • #7
              Re: Internet Crisis! (Desperate Help Please)

              Find your IP address in windows. The address for your router will be something with the same first 3 numbers ending in either .0 or .1

              For example if you Ip is 192.168.1.24 then the router IP will be 192.168.1.1 or 192.168.1.0

              After you find the correct IP then then you will need the login information. If you don't know what it is then search for the manufacturer of your router and the default login. I'd rather not publish that kind of info here since it can be used for nefarious purposes.

              Here is the important bit. Always use wireless security! It's not because you are going to get hacked or anything. The main problem is your neighbor may be using your connect to download crap loads of porn and chewing up your bandwidth.
              Retired 6th DB

              Comment


              • #8
                Re: Internet Crisis! (Desperate Help Please)

                Perhaps you need to get on another computer and download the latest patch from ZoneAlarm, then install that patch onto your machine.?

                The last Windows patch (auto-downloaded and installed July 8th, 2008) seems to have caused connectivity blackouts for ZoneAlarm users (as well as for some non-ZA users).

                That's my guess to your situation.


                OR....

                Your ISP decided to place a cap on your connection speed. God knows I'm suffering through that right now.
                |TG-18th| Acreo Aeneas
                TG World of Tanks Clan Executive Officer
                Former 9th & 13th

                Pronounciation: Eh-Cree-Oh Ah-Nay-Ess
                Still can't say it? Call me Acorn then. -.-





                SSDs I Own: Kingston HyperX 3K (240 GB), Samsung 840 Pro (256 GB), Samsung 840 EVO (250 GB), Samsung 840 x 2 (120 GB), Plextor M5S (120 GB), OCZ Vertex (30 GB)

                TG Primer and Rules

                Comment


                • #9
                  Re: Internet Crisis! (Desperate Help Please)

                  The MOTD on an IRC channel I hang out in:

                  You know your wifi password is weak when your neighbor rings your doorbell to ask for his printouts.
                  Dude, seriously, WHAT handkerchief?

                  snooggums' density principal: "The more dense a population, the more dense a population."

                  Iliana: "You're a great friend but if we're ever chased by zombies I'm tripping you."

                  Comment


                  • #10
                    Re: Internet Crisis! (Desperate Help Please)

                    Rofl. That would be a good idea: change the wi-fi passkey on your wireless router Holy.

                    Thinking about doing the same thing on my end too. Just in case my brother gave out our passkey to someone...else.
                    |TG-18th| Acreo Aeneas
                    TG World of Tanks Clan Executive Officer
                    Former 9th & 13th

                    Pronounciation: Eh-Cree-Oh Ah-Nay-Ess
                    Still can't say it? Call me Acorn then. -.-





                    SSDs I Own: Kingston HyperX 3K (240 GB), Samsung 840 Pro (256 GB), Samsung 840 EVO (250 GB), Samsung 840 x 2 (120 GB), Plextor M5S (120 GB), OCZ Vertex (30 GB)

                    TG Primer and Rules

                    Comment


                    • #11
                      Re: Internet Crisis! (Desperate Help Please)

                      Also change the SSID and set it to not announce it. That's low-hanging fruit that will encourage crackers to go after someone else's WAP. "You don't have to be faster than the bear. You just have to be faster than the other guy running from the bear."
                      Dude, seriously, WHAT handkerchief?

                      snooggums' density principal: "The more dense a population, the more dense a population."

                      Iliana: "You're a great friend but if we're ever chased by zombies I'm tripping you."

                      Comment


                      • #12
                        Re: Internet Crisis! (Desperate Help Please)

                        Thanks for the tips guys. I'll try to put a password on my wifi connection. If I do that though, do I have to reenter the password every time I want to connect to the internet?
                        |TG| HolyEnd

                        Comment


                        • #13
                          Re: Internet Crisis! (Desperate Help Please)

                          No. Once you've input it once, it will stay saved. You will, however, have to enter it each time you put a new computer on the connection.

                          Comment


                          • #14
                            Re: Internet Crisis! (Desperate Help Please)

                            Alright. Thanks everyone for your help. :D
                            |TG| HolyEnd

                            Comment


                            • #15
                              Re: Internet Crisis! (Desperate Help Please)

                              Goodness...you never put a password on your wi-fi?!

                              *shakes head*

                              Don't use WEP protection it's very suspectible to brute force attacks.

                              Try to use WPA2 if your router has it with either a AES or TKIP encryption to ensure security.
                              |TG-18th| Acreo Aeneas
                              TG World of Tanks Clan Executive Officer
                              Former 9th & 13th

                              Pronounciation: Eh-Cree-Oh Ah-Nay-Ess
                              Still can't say it? Call me Acorn then. -.-





                              SSDs I Own: Kingston HyperX 3K (240 GB), Samsung 840 Pro (256 GB), Samsung 840 EVO (250 GB), Samsung 840 x 2 (120 GB), Plextor M5S (120 GB), OCZ Vertex (30 GB)

                              TG Primer and Rules

                              Comment

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