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All characters gone?

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  • Zombiesnack99
    started a topic All characters gone?

    All characters gone?

    Is this happening to anyone else? Logging in this morning, all of my characters are gone. I seem to be starting from scratch. My son's characters are also gone. Haven't seen this during any updates. Is this a normal thing?

    Z

  • Randy_Shughart_ClwFL
    replied
    Re: All characters gone?

    Once I also logged into the loader with the wrong Station Account login, on accident. I had reinstalled or something and forgotten my original login details. I was freaking out for a bit, thinking my BR 80 something main was gone. But contacting SOE Support got me all straightened out.

    If you haven't changed your login details, then it's probably update related as mentioned above. In my case, actually I think I tried a different login when the servers were offline, yeah that was it, not a reinstall. Then of course, when servers came back up, my characters weren't there, hence my freaking out, when everyone else was already reporting they were getting back in game just fine.

    Leave a comment:


  • BolivianRAMPAGE
    replied
    Re: All characters gone?

    I hope, I have 6 1hr 50% XP boosts

    Leave a comment:


  • penandpencilman
    replied
    Re: All characters gone?

    If they are down long enough we may be in for 2x XP this weekend :D.

    Leave a comment:


  • BolivianRAMPAGE
    replied
    Re: All characters gone?

    Yeah it is a long wait, three hours to fix 2 things
    They need some more efficiency

    Leave a comment:


  • Zombiesnack99
    replied
    Re: All characters gone?

    Phew! Thanks, I did have a windows update this morning as well, I thought it had broken the game. I'll wait a few hours.

    Leave a comment:


  • penandpencilman
    replied
    Re: All characters gone?

    Your character stats are still up on the website, you should be fine: https://players.planetside2.com/#!/5428161003961531713

    Leave a comment:


  • penandpencilman
    replied
    Re: All characters gone?

    This has happened before. It happens when the servers are under maintenance and your client cannot connect to the server for your character information; no character info is stored on your side.

    Today in the client it did say the servers would be down for approx 3 hours this morning. My suggestion would be to not make a new character and just wait for the game to come back up.

    Leave a comment:

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