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  • [INFO] Reporting issues on the server

    All

    TacticalBot recently went into the shop for a few upgrades. One of them was the addition of a way to report issues on the server in a way that mimics our "Contact An Admin" thread here on the forums. The nice part about the Contact An Admin thread is that the permissions that are in place only allow the player that makes a post and the admins see it, so it allows for some privacy and anonymity for the player. This eliminates any conversation from parties outside of the issue and allows for the player and admins to focus instead on the issue and get it dealt with in a mature manner.

    With a functional Discord overlay now for Squad, we felt it was time to make use of that to help players to better report issues that they may be having on the game server, so.....

    We've now implemented private reporting functionality in TacticalBot by adding support for the !reporting command.

    To report a problem on the server or even to request a map for seeding, just follow these instructions:

    1) Select TacticalBot on Discord to send him a DM
    2) Type !reporting your particular issue here as a normal sentence
    3) Send the message to TacticalBot

    That's it! TacticalBot will then process the message and do the following:

    1) Send you a receipt in a DM acknowledging receipt of your message.



    2) Ping the SquadAdmins in the #need-an-admin channel with your message.



    The #need-an-admin channel has now had access restricted to everyone outside of the SquadAdmin group to read or post messages. Please utilize TacticalBot for reporting issues.

    Lastly, we ask that only the issue and offending player name be reported. Back-seat admin'ing will not be received favorably. While we appreciate everyone's support and passion for TG, we remind everyone that the best way to support the community is to just report issues and let the admin team do it's job after that.

    Thank you!
    The TG Squad Admin team

    "You milsim guys are ruining the game."
    |TG-42nd|Wicks-Today at 4:47 PM

    No it was fine mate I'm just an *******

  • #2
    If you're unfamiliar with the Discord overlay feature, check out this link: https://support.discordapp.com/hc/en...es-Overlay-101

    It allows for quick and easy access to all things Discord while in game and can be easily customized!

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    • #3
      A quick little bump....

      The !reporting command is to be used to report problem players and issues that are most likely not readily apparent to admins on the server.

      Examples include:

      ) Players causing issues by griefing/trolling in VOIP, such as flooding coms with music or other noises, yelling at teammates repeatedly, etc. Issues that cause a breakdown in teamwork and inhibit the ability of the players in the squad to function as a squad.
      ) Players intentionally teamwounding.
      ) Players not responding to SL orders.

      I will point out this statement from my original post

      Lastly, we ask that only the issue and offending player name be reported. Back-seat admin'ing will not be received favorably. While we appreciate everyone's support and passion for TG, we remind everyone that the best way to support the community is to just report issues and let the admin team do it's job after that.
      Using "!reporting" pings every admin, regardless if they are on their mobile, currently on the server, or monitoring the server via RCON. Far too often it has been used to send either nasty-grams to the admins for map selection, reporting issues that are non-issues, or reporting things that can and should be mentioned in VOIP as there are generally admins already on the server at the time of the report.

      While we do not want to discourage use of the tool, we do want to encourage players to also not abuse the tool. Unfortunately, that is what has been happening of late, and if it continues then the admins will be removing those players who feel it is their obligation to back-seat admin the server from the game server after mis-use of the !reporting function.

      "You milsim guys are ruining the game."
      |TG-42nd|Wicks-Today at 4:47 PM

      No it was fine mate I'm just an *******

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