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No more emails being sent. No more keys being generated till who knows.

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  • No more emails being sent. No more keys being generated till who knows.

    Kyle: Thank you for contacting Origin Help. My name is Kyle. How may I assist you today?

    you: Yes, I pre-ordered Battlefield 3 September XXth and havn't recieved and Email containing my early access code.

    you: The website stated if I hadn't recieved it by the afternoon to contact support and It's 7pm here currently.

    Kyle: I would love to be able to issue you a code and verify your purchase, but our database is current undergoing some maintenance due to the high amount of traffic.

    you: I'm wondering if it has to do with an issue of history. Even though the game appears on my list it's not in my "Order History" for some reason.

    Kyle: I can look it up and it seems fine on our end. you: Oh, then is that verification enough to get an early access key?

    you: Order Number: XXXXXXXXXX Order Date: September XX, 2011

    Kyle: It would be but due to the database undergoing maintenance I don't know when I'll be able to generate it

    you: Then what would you reccommend I do?

    Kyle: Bear with us until we can access our database.

    you: Will emails continue to be sent out? Becuase the majority of people I've talked to either revieced theirs in the morning or havn't over the past 5 or so hours.

    Kyle: No, codes are no longer being sent out. Currently this is the only way to get Early Access codes, but as our database is experiencing high traffic and maintenance I can not generate a code to give you.

    you: Alright. Should I simply remain in the conversation with you then?

    Kyle: That is an option.

    you: Alright then. I will do so

  • #2
    Re: No more emails being sent. No more keys being generated till who knows.

    That sucks Visser, sorry to hear you're still having issues.

    Comment


    • #3
      Re: No more emails being sent. No more keys being generated till who knows.

      Thanks. I just thought I would inform others who are still waiting for their key.

      Comment


      • #4
        Re: No more emails being sent. No more keys being generated till who knows.

        Thanks for the heads up.
        Beatnik

        Comment


        • #5
          Re: No more emails being sent. No more keys being generated till who knows.

          I actually got in touch with a Live Operator after 3 hours waiting. Got my beta key and am downloading now. Still in disbelief I actually got in.
          Beatnik

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          • #6
            Re: No more emails being sent. No more keys being generated till who knows.

            Lucky

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            • #7
              Re: No more emails being sent. No more keys being generated till who knows.

              You and everyone else has had the same good story. I have yet to find anyone to help me. They just tell me to wait and if not there is open beta which I wanna shoot them the finger for saying lol

              Comment


              • #8
                Re: No more emails being sent. No more keys being generated till who knows.

                Check your PMs Visser

                Comment


                • #9
                  Re: No more emails being sent. No more keys being generated till who knows.

                  Checked ;) TY

                  Comment


                  • #10
                    Re: No more emails being sent. No more keys being generated till who knows.

                    Kudos Kilrogg! Way to help out a fellow TGer! :D

                    Well this at least explains why some friends of mines still have not received their keys. Hopefully they'll get that DB back up and running.
                    |TG-18th| Acreo Aeneas
                    TG World of Tanks Clan Executive Officer
                    Former 9th & 13th

                    Pronounciation: Eh-Cree-Oh Ah-Nay-Ess
                    Still can't say it? Call me Acorn then. -.-





                    SSDs I Own: Kingston HyperX 3K (240 GB), Samsung 840 Pro (256 GB), Samsung 840 EVO (250 GB), Samsung 840 x 2 (120 GB), Plextor M5S (120 GB), OCZ Vertex (30 GB)

                    TG Primer and Rules

                    Comment


                    • #11
                      Re: No more emails being sent. No more keys being generated till who knows.

                      I am in the same boat, no email and tech support coukld not help, hopefully the email will come today.

                      Comment

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