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It works fine, but there are built-in lockouts from using it. So for example, you can't just spam the Q button at the horizon and expect it to spot everyone. If you use it 2 times quickly, and do not spot or set objective, it will not work for a set amount of seconds. So stop pushing it, as it won't work until you stop spamming it.
When setting attack/defend orders, make sure the objective has the tirangles appear around it. I've found I have to use my main gun for it to be reliable. SOmetimes you can do it when driving a buggy, but the movement can make it really hard.
Also, sometimes you have to look at a target for a second before spotting them. Cover can make spotting harder, as even a tree can block you from spotting, even if they are still visible.